FAQs

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FAQ

We use heat-treated flour (Since flour is a raw ingredient we use flour that has been heated to kill any bacteria that may be in it.) and pasteurized eggs.  These are the 2 raw ingredients in typical cookie dough that may make you sick if they are contaimiated.  We want you to enjoy the raw cookie dough without the worry.     


Most of the cookie doughs do have pasteurized eggs (except for the bites).  When we created the business we wanted to give you the option of whether you eat the dough or bake it into cookies and the eggs are a crucial ingredient in baking them.  (See below in FAQ for how to bake them)   

Our cookie dough is made with high-quality ingredients and we do not use anything fake.  Our vanilla is Pure Madagascar Vanilla, our Chocolates are Ghirardelli and Caullbalt, caramel is homemade with just sugar, butter and cream, peanut butter that is made with just peanuts.  Our sprinkles in Birthday Love are all-natural with vegetable food coloring.  

We truly want to make our cookie dough like they did before processed foods were a thing and all that was out there was real ingredients.  It's important to us that our cookie dough is a treat that you feel less guilty about.   

Our cookie dough needs to be refrigerated (except for specialty items such as cookie dough bites - which will be noted under the product information pages).  They will last in the fridge for up to 4 weeks.  You can also freeze it up to 6 months.  

Our cookie dough is perishable and needs to be refrigerated or put in the freezer (except for bite boxes).  It will stay fresh in the refrigerator for up to a month and in the freezer up to 6 months.  

Since the cookie dough bites do not contain eggs they are ok to stay out of the cold.  We suggest you consume within 2 weeks.  You can put them in the fridge to keep them longer.  

Yes!  You can bake our cookie dough into delicious cookies!  Bake at 350 degrees for 10-12 minutes depending on preferred doneness.  The 8oz jars make 6-8 cookies.  The 4oz jars make 3-4 cookies or 1 big one!  

Most of our cookie doughs do not contain nuts.  The ones that do are Monster Love (peanut butter) and Peanut Butter Cup (peanut butter).  There may be seasonal flavors that contain nuts and they will be noted under Flavor Information.  

All our doughs are made in the same kitchen and on the same equipment so if you have an extreme allergy we suggest you not consume our products. 

We do!  We use gluten-free flour in our GF Original Love (Choclate Chip) and GF Oatmeal Raisin.  Our Monster Love is made without wheat flour so it is also gluten-free friendly. 

All our doughs are made in the same kitchen and on the same equipment so if you have an extreme allergy we suggest you not consume our products.   

We currently do not have a vegan or dairy free option but are working on it and will be offering at least one this year!  You all have been asking so we are going to make it happen. :)

For ingredients refer to the "MORE INFO" buttons under Flavors on the home page for ingredients.  

We are currently working on adding the nutritional information and should have it up on the website in the next month or so.  

We do!  We now offer most of our products in gift boxes with a ribbon.  Check out individual products to see if this is offered.  
Yes!  We offer digital gift cards for the cookie dough lovers in your life.  The minimum amount for a gift card is $25 and it is sent to your reipient via email.  They can redeem it through the website.  Click here to get a gift card.  

We do!  In the contiguous 48 states.  To keep it fresh, our product is cold shipped, typically by UPS 2-Day.  Shipping within SC is 1-day shipping. 

Refer to SHIPPING AND DELIVERY INFO for more info on specifics. 

We deliver to certain areas in Charleston including Mt. Pleasant, downtown, N. Charleston, West Ashley, James Island, Sullivan's Island, IOP, and some parts of Hanahan, Goose Creek, and Summerville.  There may be a $5 delivery fee depending on where you live.  If the delivery option does not pop up at checkout and you think you may be in the delivery area please reach out to us via Chat.  

Refer to SHIPPING AND DELIVERY INFO for more details on local delivery.  

Unfortunately, we can not guarantee UPS delivery dates.  Once it leaves our shop it is out of our control.  Please order early to provide sufficient time for delivery.  We also suggest shipping to an address where someone will be able to open it in a timely manner to get product in the fridge (if required).    

For the majority of our products they need to say cold and are shipped insulated with cold pack.  The cold packs will typically be melted by the time you open the package.  That is ok.  Just put cookie dough in the fridge or freezer when you get it. 

Bonus: the packaging is eco friendly.  The insulation is compostable and reusable and made with recycled cotton.  The cold packs are reusable and box is recyclable.   
If you have any issues please contact us immediately at hello@cookiedoughlove.com.  

Yes!  We deliver in the Charleston area on Wednesdays and ship on Mondays and Tuesdays.  To request a specific date please put in "NOTES" section in checkout.  Otherwise, it will be shipped/delivered on the next scheduled date.  

For more info on shipping and delivery click here.  

Yes!  In the "NOTES" section in checkout let us know what you would like to say to your recipient. 
Yes!  We love large orders and would love to work with you to customize our dough to your specific event.  Here is our catering page to give you an idea of what we can do.  Reach out to Christy at christy@cookiedoughlove.com to discuss your event.  
Yes, we can do that for you.  We have lots of options to choose from.  Click here to give you some ideas to start with.  Please reach out to Christy directly to discuss how we can help you; christy@cookiedoughlove.com.